Account Security
The Security section of your profile lets you change your password and see where your account is signed in. You can end any session except the one you are using.
Security Settings Overview
| Parameter | Description |
|---|---|
| Password | Opens the password change page in AUTH |
| Active Sessions | Lists the devices signed in to your account. You can end them one at a time |
Changing Password
Use a strong password: minimum 8 characters.
Open the Security Section
Open your profile settings and find the Security section.
Click “Process Changing Password”
The “Reset Password” page in AUTH opens. You don’t need to enter your current password.
Enter the New Password Twice
Enter your new password and confirm it by re-entering it.
Click “Set New Password”
After the password is saved, all sessions on all devices end, including this one. You are redirected to the sign-in page. Sign in with the new password.
Active Sessions
A session is a period of time during which you remain signed in to your account from a specific device.
Viewing Active Sessions
The Active Sessions list shows each device where your account is signed in:
- Device, browser, and operating system
- Location — IP address, country, and city, when known
- Started and Expires — when the session began and when it ends
- Login Method — Password, Email Code, or Google
The list shows five sessions at a time. Click Show more to see the rest.
The session you are using is marked Current session. It has no Terminate button.
Ending a Session
Find the session
In the Active Sessions list, find the session you don’t recognize.
Click “Terminate”
A confirmation dialog “Terminate session?” opens. It says that this will sign out the session on that device.
Click “Confirm”
The session is ended. If the system cannot confirm that the session was ended, the message “Could not confirm the session was terminated. Please try again.” appears. Try again.
Terminate a session if you don’t recognize it or if you lost a device. If you suspect someone else has access to your account, end the unfamiliar sessions one by one and change your password.
Frequently Asked Questions
How often should I change my password?
Modern security recommendations suggest changing your password only in the following cases:
- When you suspect compromise
- When a data breach is detected on the service
- If the password is too simple or used on other sites
When using a strong, unique password, regular changes are not required.
Why do I see an unfamiliar device in active sessions?
Possible reasons:
- Browser update — a new version may appear as a different device
- Different platform — signing in from mobile after using desktop
- VPN or proxy — may change the displayed location
- Unauthorized access — if you’re sure it’s not you
If in doubt, terminate that session and change your password for security.
My account was hacked — what should I do?
Immediate actions:
- End unfamiliar sessions in the Active Sessions list, one by one
- Change password to a new, strong one. This ends all sessions, including yours
- Check profile settings for unauthorized changes
- Contact support for help
If you cannot sign in to your account, contact support for help restoring access.