Organization Transactions

Transactions are a detailed journal of all your organization’s financial operations. Here you’ll find every sale, refund, payout, and other financial activity, sorted by time.

What are transactions?

Transactions are individual financial operations that occurred in your organization. Each transaction records:

Field	Description
Date	When the operation was settled
Operation type	Sale, refund, payout, or correction
Amount	The size of the money flow
Currency	The currency of the operation
Counterparty	Who conducted the operation (customer, system, etc.)
Method	Payment method used in the operation

Each transaction is an immutable fact of the past. You can view them, but cannot edit or delete them.

Viewing transactions

Where to find transactions

Open your organization dashboard
In the left menu, find the Transactions section
You’ll see a table with all operations

By default, the table is sorted by date, with the oldest operations at the top.

If you are a user of a parent organization, open the child organization and its Transactions section to see its operations.

Table structure

The table displays the following columns:

Date — when the operation was settled
Type — kind of operation (colored status: sale, refund, payout, correction)
Amount — size of the money flow
Currency — currency code (for example, USD or EUR)
Counterparty Code — code of the party the operation was conducted with
Counterparty — name of that party
Method — payment method used in the operation
Author Code and Author — who recorded the operation; empty for sales and refunds
Reason — the reason for the operation; filled in for corrections

Filtering

Filters sit above the table. Use them to narrow the list.

Filter by operation type

Open the Type filter

Click the Type filter above the table.

Select operation types

Check the types you need:

Sale — income from customers
Refund — returned money
Payout — money sent to you
Correction — corrective adjustments (see Correction below)

Apply filter

Close the list. The table will update to show only the selected types.

Filter by currency

Open the Currency filter above the table
Choose one or more currencies
Close the list. The table will show operations only in the selected currencies

Filter by date

Open the Date filter above the table
Pick the start and end dates in the calendar
The table will show operations settled within the selected dates

Filter by payment method

Open the Method filter above the table
Choose one or more payment methods. The list shows the platform codes, for example bankTransfer or gcash
Close the list. The table will show only operations made with the selected methods

Filtering works on the server. This means the entire history is filtered on the backend, not just the visible screen portion. You’ll see the exact count of operations matching your criteria.

Operation types

Sale

Money received from a customer for a service or product. This increases your balance.

Status: typically green ✅

Refund

Money returned to a customer. This decreases your balance.

Status: typically red ❌

Payout

Money sent to your account. This decreases the balance because it’s a realization of part of your balance.

Status: typically blue ℹ️

Correction

A correction (also called an adjustment transaction) is an operation created by a parent organization’s moderator to change the balance of a child organization. It can be positive (adding funds) or negative (debiting funds).

Status: typically purple or gray 🔧

Adding Adjustment Transactions

A moderator of the parent organization can create adjustment transactions for child organizations. This is useful for correcting errors, providing compensation, or manually adjusting a balance.

Who can create adjustment transactions

Adjustment transactions can only be created by:

A user of the parent organization whose right to edit payments is inherited from it

The child organization can see adjustment transactions in its transaction log, but cannot create or edit them.

How to create an adjustment transaction

Open the “Transactions” section of the child organization

Go to the child organization and open its Transactions section.

Click the “Add transaction” button

Above the table, find the Add transaction button. It is visible only if you have the right to edit payments and this right is inherited from the parent organization.

Fill out the adjustment form

The drawer is titled Corrective adjustment. It has two required fields:

Amount — labeled with the organization’s currency, for example “Amount, USD”
- Positive number (for example, 500) = adding funds to the account
- Negative number (for example, -500) = debiting funds from the account
- Enter digits with a dot before the decimals, for example -5.25. Zero is not accepted
Reason — a brief explanation for the adjustment
- For example: “Refund for system error”, “Compensation per request”, “Commission adjustment”

Submit the form

Click Add transaction at the bottom of the drawer. The new adjustment transaction will immediately appear in the table with the type Correction.

If the payment service does not answer, the drawer shows a warning and the button stays disabled. The adjustment may already have been recorded. Reload the page and check the table before you try again.

Adjustment transactions, like all other operations, are immutable. After saving, you won’t be able to edit or delete an adjustment transaction.

Things to consider

Only for child organizations — adjustment transactions can only be created for child organizations, not your own
Amount can be of any sign — positive to add funds, negative to debit
Reason is required — always provide a reason for the adjustment for accounting and audit purposes

FAQ on adjustment transactions

I’m a moderator, but the “Add transaction” button isn’t visible. Why?

Possible reasons:

Insufficient permissions — make sure your right to edit payments is inherited from a parent organization
No parent right — the button is shown only when that inherited right exists, so it is not shown in an organization without a parent
Page not fully loaded — the button also needs the organization’s currency; refresh the page

If the problem persists, contact your system administrator.

I accidentally created an adjustment transaction with the wrong amount. How do I fix it?

Adjustment transactions, like all operations, are immutable. You cannot edit or delete an already created transaction.

To correct the error:

Create a new adjustment transaction with the opposite amount (if you added +500, create −500)
In the reason, note: “Compensation for adjustment error from DD.MM.YYYY”

Both transactions will be visible in the history and will compensate for each other.

When should I use adjustment transactions?

Use adjustment transactions for:

Correcting system errors — if the system calculated an amount incorrectly
Reimbursing losses — when funds are lost due to technical reasons
Manual compensation — per customer or management request
Balance reconciliation — after verification and discovery of discrepancies

For each adjustment, provide a detailed reason in accordance with your company’s policy.

Exporting transactions

You can export transactions to a CSV file for Excel and other spreadsheets, for analysis or tax purposes.

How to export

Apply any needed filters

The export uses the filters you have applied above the table.

Click the Export button

Click Export above the table. A dialog opens and lists the filters the file will use.

Choose the number of rows

Enter how many rows to export, from 1 to 10,000. The default is 1,000.

Confirm the export

Click Export in the dialog. The file downloads to your computer in CSV format.

One file contains at most 1,000 rows, even if you enter a larger number. The rows are sorted oldest first.

If more operations match than the file contains, the dialog shows a warning with the exported and total counts, for example Exported 1000 of 4200 rows.

Frequently asked questions

I see an operation that shouldn’t be there. How do I delete it?

You cannot delete or edit operations. Transactions are an immutable record of facts.

If you find an error:

Contact support
Describe the problem and provide the date/amount of the operation
Support will investigate

Important: corrections for errors in the system may be recorded as a new operation (for example, a “correction” operation).

Why are all my operations not shown in the table?